Key Responsibilities
- Collect EMI payments from customers on or before the due date.
- Follow up with customers through phone calls and field visits for overdue accounts.
- Achieve monthly collection and recovery targets.
- Maintain accurate records of customer interactions and collection activities.
- Identify delinquent accounts and escalate critical cases to the reporting manager.
- Resolve customer payment-related queries professionally.
- Coordinate with the branch team to ensure smooth collection operations.
- Ensure compliance with company policies and regulatory guidelines.
- Submit daily collection reports and MIS updates.
- Maintain positive customer relationships while ensuring effective recovery.
- Required Skills
- Good communication and negotiation skills.
Salary & Benefits
- Customer handling and problem-solving ability.
- Target-oriented approach.
- Time management and planning skills.
- Basic computer knowledge.
- Ability to work independently and as part of a team.
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
