Job Profile
Responsible for the efficient day-to-day control of all cinema activities along with cinema Managers. In accordance with relevant statutory and company requirements, the role will incorporate a variety of areas including training staff and marketing initiatives to ensure optimum profit.
Should be proactive and highly energetic and fulfil all the responsibilities with complete dedication.
Duties & Responsibilities
Deliver consistently high rating on customer service index:-
· Cleanliness at all public areas – Auditorium, Box office, Platinum Lounge, Concessions, Toilets.
· Smooth traffic management at Box office, Cinema lobby, Movie Exit.
· Quick, courteous and dignified Security check.
· Action on Customer feedback – by observing and listening to their reaction directly.
· Courteous, smiling, warm congenial staff at concessions and box office.
Revenue Management:-
· Efficient call center, Internet booking.
· Suggest and coordinate efforts to create excitement for Cinema goers to increase the visibility.
Maximize profit from concessions:-
· Good quality food, grooming staff.
· All counters are working at the Interval and entry.
· Upgrade sales, Maximum RPH.
· Up selling and suggestive selling.
· Minimize food wastage, pilferages by efficient ordering.
Team Management:-
· Manpower planning in coordinating with H.R.
· Ensuring clear job profile to all Team Members and there is no ambiguity in roles or deliverables.
· Motivate and maintain high team spirit and morals by initially suitable activities and implementing them either internally or in collaboration with H.R.( Employee of the Month, Staff party, Untimely promotion).
· Take appropriate disciplinary actions when required.
Monitor implementation of systems:-
· Checklist is filled on time with accuracy.
· Ensure all monthly and weekly reports from office are delivered on time.
· Coordinates with the management on behalf of team.
· Set target of sale and standard with proper follow ups.
· Timely starting and ending of shows.
Other Activities:-
· Monitor regularly to ensure proper supervision on floor by Sr. SRE and SRE.
· Ensure that optimum no. of counters are operating at the box office, concessions at different timings.
· Ensure that Usher is always available and visible whenever a customer walks in the cinema.
· Ensure cleanliness in the cinema lobby, concession area, Auditorium, cinema toilets, Platinum Lounge, box office area, cinema entry and exit.
· Display of proper Signage: - Location of auditorium, toilets, exit signage, emergency exit, cleaning in progress.
· Display of promotional items:- banners, vinyl, standees, posters, streamers.
· At the concession counter ensure high and consistent quality of food item is maintained.
· Assist in timely submission of reports and meeting statutory requirements.
· Handle customer complains smoothly, is alert to and proactively manage situation that could become unpleasant, proactively collect customer feedback.
Pay: ₹26,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
