We are looking for a proactive and tech-savvy CRM Manager to manage our CRM systems, train the sales team, and ensure consistent CRM usage across the organization.
Key Responsibilities
- Manage and optimize CRM platforms (Zoho CRM preferred; experience with HubSpot, Salesforce, LeadSquared, or similar is a plus).
- Configure pipelines, workflows, automations, reports, dashboards, and user permissions.
- Train and onboard sales teams on CRM usage and best practices.
- Monitor sales team performance remotely through CRM, ensuring timely lead follow-ups, accurate data entry, and process compliance.
- Track key sales KPIs such as lead response time, conversion rates, follow-up adherence, pipeline health, and individual performance.
- Generate daily, weekly, and monthly MIS reports for management.
- Identify process gaps and implement CRM automation to improve sales efficiency and customer experience.
- Coordinate with Sales, Marketing, and Management to continuously improve CRM processes.
Requirements
- 3+ years of experience managing CRM platforms, preferably Zoho CRM.
- Strong understanding of sales processes, CRM workflows, automation, and reporting.
- Experience training sales teams and driving CRM adoption.
- Excellent analytical, communication, and problem-solving skills.
- Proficiency in Excel/Google Sheets; experience with integrations, Power BI, or automation tools is an advantage.
If you're passionate about using CRM systems to improve sales performance and operational efficiency, we'd love to hear from you.
Pay: ₹7,000.00 - ₹10,000.00 per month
Work Location: Remote
