Position Summary
- Job Title: Team Leader – Last Mile Operations
- Company: Flipkart India Private Limited
- Location: [Malappuram,Palakkad, Ernakulam,Thrissur,Kottayam, Alleppy]
- Employment Type: Full-time
Key Responsibilities
- Team Management: Supervise, train, and motivate a team of delivery executives (Wishmasters). Manage daily attendance, scheduling, and shift planning.
- Hub Operations: Oversee daily hub operations, including inventory sorting, loading, and dispatch of delivery vehicles to meet strict delivery timelines.
- Performance Tracking: Monitor key performance metrics such as Delivery Percentage, Attempt Rates, and Customer Escalations. Identify bottlenecks and implement swift solutions.
- Cash & Asset Management: Ensure accurate reconciliation of Cash on Delivery (COD) collections, digital payments, and physical inventory at the end of every shift.
- Customer Experience: Drive a customer-first culture within the team. Directly handle complex customer escalations or delivery disputes to ensure swift resolution.
- Safety & Compliance: Enforce safety protocols and standard operating procedures (SOPs) within the hub and during transit.
Pay: From ₹240,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
