At Ariro, CX is treated as a core execution system, not a support function. This role owns customer issue resolution end-to-end.
You will:
- Own end-to-end resolution of customer tickets across all channels
- Drive response time, resolution quality & CSAT benchmarks
- Identify and fix process gaps causing repeat issues
- Coordinate with ops, logistics, and internal teams for closures
- Maintain structured ticket tracking and data reporting (collate CX data, derive insights, and ensure data hygiene)
What we’re looking for:
- Strong written & verbal communication
- Ability to own outcomes, not just tasks
- Comfort working with ticketing systems & structured workflows
- High attention to detail and follow-through
- Ability to identify patterns, not
Pay: From ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you ready to start immediately?
- What is your salary expectations?
Experience:
- Customer relationship management: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
- Tamil (Preferred)
Work Location: In person
