Department: Front Office
Reports To: Front Office Manager / Rooms Division Manager
Location: Hotel Kiscol Grands, Coimbatore
Employment Type: Full-Time
Job Summary
The Front Office Duty Manager is responsible for overseeing the daily operations of the Front Office department during assigned shifts. The role ensures exceptional guest service, efficient front desk operations, effective coordination with all hotel departments, and prompt resolution of guest concerns while maintaining hotel standards and operational procedures.
Key Responsibilities
- Supervise and coordinate all Front Office operations during assigned shifts.
- OTA & Business Partner Management
- Leadership & Team Management
- The Duty Manager will be responsible for preparing and submitting Daily Reports
- The successful candidate should be capable of achieving room division targets
- Ensure smooth check-in and check-out procedures with a high level of guest satisfaction.
- Handle guest complaints, requests, and emergencies in a professional and timely manner.
- Monitor room status, occupancy, and room availability in coordination with Housekeeping and Reservations.
- Ensure adherence to hotel policies, SOPs, and service standards.
- Assist in managing VIP arrivals, group check-ins, and special guest requirements.
- Authorize room moves, rate changes, upgrades, and guest compensations as per hotel policy.
- Conduct shift briefings and ensure effective communication among Front Office associates.
- Monitor cash handling, billing accuracy, and night audit-related activities during the shift.
- Ensure proper grooming, discipline, and attendance of Front Office team members.
- Coordinate with Housekeeping, Maintenance, Security, F&B, and other departments for seamless guest service.
- Prepare shift reports, incident reports, and daily operational updates for management.
- Ensure compliance with safety, security, fire, and emergency procedures.
Requirements
- Bachelor’s degree or diploma in Hotel Management or Hospitality Management.
- Minimum 5–6 years of experience in Front Office operations, with at least 2–3 years in a supervisory or duty manager role.
- Strong knowledge of hotel front office operations and PMS (Property Management System).
- Excellent communication and interpersonal skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to handle guest complaints with professionalism and diplomacy.
- Flexible to work in rotational shifts, weekends, and holidays.
- Guest Relationship Management
- Team Leadership & Staff Supervision
Reservations & Revenue Management
- Oversee all reservation activities including:
- Individual Reservations
- Corporate Bookings
- Group Reservations
- Travel Agent Bookings
- Manage room inventory to maximize occupancy and ADR.
- Coordinate with Sales and Revenue teams to improve room sales.
- Ensure accurate reservation records and rate integrity.
Key Performance Indicators (KPIs)
- OTA & Business Partner Management
- Leadership & Team Management
- The Duty Manager will be responsible for preparing and submitting Daily Reports
- The successful candidate should be capable of achieving room division targets.
- Guest satisfaction scores
- Complaint resolution time
- Check-in/check-out efficiency
- Team productivity and discipline
- Accuracy of billing and cash handling
- Compliance with hotel SOPs and grooming standards.
The Front Office Duty Manager is expected to maintain the highest standards of hospitality, professionalism, and operational excellence while representing the hotel during their assigned shift.
HR Contact: +91 63841 44483
WhatsApp: +91 85086 44480
Job Type: Full-Time
Work Location: Coimbatore
Pay: ₹28,000.00 - ₹33,000.00 per month
Benefits:
Work Location: In person
Pay: ₹28,000.00 - ₹33,000.00 per month
Benefits:
Work Location: In person
