ServiceNow Project Manager 1. Role Overview Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow projects. Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes, CMDB, GRC, S2P modules. 2. Job Description: a. Create & manage end-to-end project plans b. Manage overall project schedules, budget, resources etc. c. Accountable for end-to-end delivery of overall project d. Accountable & lead to deliver agreed solutions with agreed quality e. Manage overall project risk tracking process f. Monitor and manage overall project scope g. Foster partnership with customers/stakeholders/sponsors 3. Desired Skills/Requirements: a. BE/B. Tech (minimum), MBA (IT/Operations) is preferred b. 8-10 years of minimum project management experience in IT c. ITIL® or ITSM certifications preferred. PMP certification is a must d. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred) e. Detail-oriented f. Thrives in collaborative environment g. Strong oral and written communication skills with the ability to communicate technical information in non-technical language h. Ability to work with all levels of client and internal resources i. Ability to organize, delegate and leverage resources to accomplish objectives j. Supervisory skills and the ability to leverage support from other parts of the organization k. Experience of performing large amount data analysis l. Business & IT strategy experience
