Job Description: Assistant Manager – Ticketing (Domestic & International)
Job Title: Assistant Manager – Ticketing
Experience: 5–7 Years
Department: Ticketing Operations
Salary: Negotiable (Depends on Interview)
Location:111, Antriksh Bhawan, Connaught Place (CP), Delhi Nearest Metro Barakhamba Road, Gate No. 6
Job Summary
We are looking for an experienced Assistant Manager – Ticketing with 5–7 years of expertise in Domestic and International Air Ticketing. The ideal candidate should have strong knowledge of airline reservation systems, fare calculations, reissues, refunds, and group travel bookings. The candidate will be responsible for managing end-to-end ticketing operations while ensuring excellent customer service and operational efficiency.
Key Responsibilities
- Handle Domestic and International air ticket bookings for individual (FIT) and Group travel.
- Manage flight reservations, ticket issuance, cancellations, reissues, refunds, and itinerary changes.
- Coordinate with airlines and travel partners to secure the best fares and availability.
- Handle corporate, leisure, and group travel ticketing requirements.
- Ensure timely issuance of tickets and compliance with airline policies.
- Resolve ticketing-related queries and provide prompt customer support.
- Monitor airline updates, fare rules, travel advisories, and ticketing regulations.
- Support the team in achieving operational targets and maintaining service quality.
- Coordinate with internal teams and suppliers to ensure seamless travel arrangements.
Required Skills & Knowledge
- 5–7 years of experience in Domestic and International Air Ticketing.
- Strong knowledge of FIT and Group ticketing operations.
- Hands-on experience with:
- Indigo Airlines Portal
- TBO Holidays / TBO Air
- IndiGo Group Booking Tool
- Good understanding of airline fare rules, routing, ticketing procedures, refunds, reissues, and exchanges.
- Experience in handling international itineraries and overseas travel requirement.
- Excellent communication, problem-solving, and team management skills.
- Proficiency in MS Office and travel booking platforms.
Preferred Candidate Profile
- Strong leadership and team coordination abilities.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused with excellent attention to detail.
- Good negotiation and vendor coordination skills.
Contact Details
Ritika (7042920900)
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
