Job Title: Export Coordinator
Department: Export Operations
Job Summary
We are seeking a detail-oriented and proactive Export Coordinator to manage and support export operations. The role involves dispatch tracking and monitoring, transportation coordination, dispute escalation management, MIS reporting, and close coordination with internal departments to ensure timely and efficient order fulfillment and delivery.
Key Responsibilities
- Track and monitor export dispatches from warehouse to final destination.
- Ensure timely shipment movement and adherence to delivery schedules.
- Coordinate with freight forwarders, transporters, and logistics partners for smooth execution of shipments.
- Maintain accurate records of shipment status and dispatch documentation.
Transport Monitoring
- Monitor transportation activities and proactively identify delays or operational issues.
- Follow up with transporters and logistics service providers to ensure on-time delivery.
- Provide regular shipment status updates to stakeholders.
- Ensure compliance with export logistics procedures and customer requirements.
Dispute Management & Escalation
- Investigate shipment-related issues such as delays, shortages, damages, or documentation discrepancies.
- Coordinate with relevant stakeholders to resolve disputes promptly.
- Escalate critical operational issues to management and ensure timely closure.
- Maintain records of disputes, corrective actions, and resolutions.
MIS Reporting
- Prepare daily, weekly, and monthly MIS reports related to dispatches, transportation performance, delivery status, and operational KPIs.
- Analyze shipment data and provide actionable insights to improve efficiency.
- Ensure accuracy and timely submission of reports to management.
- Maintain dashboards and trackers for operational monitoring.
Internal Department Coordination
- Coordinate with Sales, Production, Warehouse, Finance, Customer Service, and Logistics teams for seamless order execution.
- Follow up on order readiness, documentation, and shipment schedules.
- Facilitate effective communication among departments to resolve operational bottlenecks.
- Support cross-functional teams in achieving customer delivery commitments.
Required Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field.
- 2–5 years of experience in export coordination, logistics, dispatch operations, or supply chain management.
- Knowledge of export documentation and international logistics processes is preferred.
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
