Job Description:
Description
As part of the Customer Satisfaction and Quality function, this role contributes directly to enhancing customer trust, operational excellence, and product quality across Schneider Electric's digital offerings.
We are looking for a highly skilled Senior Engineer, Software and Systems Quality who combines deep technical expertise in software quality engineering with a strong customer-centric mindset. The successful candidate will drive proactive quality practices throughout the design and development lifecycle, ensure post-release product performance, and support critical customer escalations. This role requires the ability to collaborate across engineering, product management, and support organizations to continuously improve software and system quality while ensuring customer satisfaction.
Responsibilities of the Software Quality Lead:
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Ensure software and system offerings are safe, secure, robust, reliable, and compliant with organizational quality standards.
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Deploy and advocate proactive quality assurance practices, methodologies, and tools throughout the software development lifecycle.
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Define, implement, and continuously improve software quality processes, metrics, standards, and governance frameworks.
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Conduct quality reviews, risk assessments, and root-cause analyses to identify improvement opportunities and prevent recurring issues.
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Monitor post-launch software and system performance, analyzing field data and customer feedback to drive continuous quality improvements.
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Collaborate closely with product, engineering, cybersecurity, and service teams to ensure quality requirements are incorporated during design and development phases.
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Support validation, verification, testing, and release readiness activities for software and system solutions.
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Investigate technical issues, perform research, and develop innovative quality methodologies to address emerging challenges.
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Provide technical leadership, coaching, and guidance to other engineers and quality professionals.
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Review technical deliverables and ensure adherence to established quality standards, procedures, and best practices.
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Contribute to organizational learning by sharing expertise, lessons learned, and recommendations for process improvements.
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Drive quality culture initiatives that promote customer satisfaction, operational excellence, and continuous improvement.
(External) English Qualifications:
Qualifications:
The Software Quality Lead needs to have proven track record of:
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Applying software quality engineering principles across complex software and system environments.
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Delivering high-quality products through structured quality assurance, validation, and continuous improvement methodologies.
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Leading technical investigations and resolving complex quality issues using data-driven approaches.
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Collaborating effectively across multidisciplinary and global teams.
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Influencing stakeholders and driving quality improvements across product development organizations.
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Strong written and verbal communication skills with the ability to explain technical concepts to diverse audiences.
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Providing technical coaching and mentoring to peers and junior engineers.
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Working independently while effectively prioritizing multiple tasks and initiatives.
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Demonstrating strong analytical thinking, problem-solving, and decision-making capabilities.
Minimum Knowledge & Skill Expectations
Mandatory Technical Skills:
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Strong understanding of software quality assurance principles, methodologies, and best practices.
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Experience with software development lifecycle (SDLC) and Agile development methodologies.
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Knowledge of software verification and validation processes.
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Experience with functional, integration, system, regression, and performance testing approaches.
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Understanding of software reliability, robustness, availability, and maintainability concepts.
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Knowledge of cybersecurity and secure software development principles.
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Experience with defect tracking, root-cause analysis, and corrective/preventive action methodologies.
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Ability to define and monitor quality metrics, KPIs, and quality dashboards.
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Experience with quality management systems, standards, and compliance requirements.
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Strong analytical skills with the ability to interpret technical data and identify improvement opportunities.
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Experience with risk assessment and mitigation techniques for software and systems.
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Proficiency with collaboration, testing, and lifecycle management tools.
Optional Skills:
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Experience with industrial automation, digital transformation, IoT, IIoT, or connected software platforms.
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Knowledge of DevOps, CI/CD pipelines, and automated testing frameworks.
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Experience with software safety standards and regulatory compliance frameworks.
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Certification in software quality, testing, Agile methodologies, or quality management systems.
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Experience supporting cloud-based software platforms and distributed system architectures.
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Familiarity with AI-enabled quality analytics and predictive quality monitoring techniques.
Education:
Bachelor's degree in Software Engineering, Computer Science, Systems Engineering, Electrical Engineering, or a related technical discipline.
Experience:
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Minimum 5 years of experience in software quality assurance, software engineering, systems quality, or related technical fields.
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Demonstrated experience in software quality process implementation, quality improvement initiatives, and technical problem-solving.
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Experience working within multidisciplinary product development environments and customer-facing quality activities is preferred.
