Location: Goregaon, Mumbai
Budget: 18k to 25k Monthly CTC
Experience Required: Minimum 1 year
Working Days: 6 Days
Key Responsibilities:
- Provide remote technical support to end-users on desktop and system-related issues.
- Handle incidents, service requests, and troubleshooting through a ticketing system.
- Troubleshoot issues related to Microsoft Outlook, O365 applications, and email configurations.
- Ensure timely resolution of technical issues and escalate as necessary.
- Maintain accurate documentation of support activities and resolutions.
- Collaborate with teams to ensure consistent and quality support delivery.
Required Skills:
- Hands-on experience with Ticketing Tools (e.g., ServiceNow, JIRA, Freshdesk, etc.).
- Strong knowledge of Outlook Troubleshooting and O365 Support.
- Excellent communication and interpersonal skills.
- Basic understanding of desktop hardware, software installations, and remote troubleshooting tools.
Email- [email protected]
Job Type: Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current CTC?
- What is your notice period/ LWD?
Work Location: In person
