JOB DESCRIPTION
Join a dynamic Loans Operations team that supports critical real estate loan servicing processes across the loan lifecycle. Gain exposure to diverse functions including cash operations, loan setup and maintenance, drawdowns, repayments, and account management activities. This role offers an excellent opportunity to build operational expertise, enhance analytical skills, and contribute to high-quality client service and business outcomes.
As a Loan Servicing Specialist – Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role may involve any combination of processes, including Cash Operations, Loan Setup & Maintenance, Loan Account Management, Drawdowns, Rollovers, Repayments, Pre-payments, Property Tax, Payoff & Fees, within Real Estate Loan Servicing. This position provides a valuable opportunity to develop your skills and contribute significantly to our operations.
Job Responsibilities
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Execute and manage critical tasks with precision and attention to detail.
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Serve as the Subject Matter Expert (SME) and primary internal point of contact for process-related queries and clarifications.
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Handle and resolve queries efficiently, ensuring timely responses and solutions.
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Act as the initial point of escalation for process-related issues from stakeholders.
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Consistently meet established Quality & Quantity targets.
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Ensure full compliance with process-related policies, guidelines, and controls.
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Complete all servicing transactions within the SLA on the same day.
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Prepare and deliver Business-As-Usual (BAU) and End-of-Day (EOD) reports to support ongoing operations.
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Implement a two-touch approval process for critical tasks to ensure accuracy and compliance.
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Conduct thorough research on escalated issues to provide insights and recommendations.
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Perform quality checks on critical tasks, follow up with upstream and downstream partners, support projects, identify process improvements, and manage escalations effectively.
Required qualifications, skills and capabilities
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Demonstrate willingness to work night shifts (North America Shift).
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Possess a bachelor's degree in finance or a related field, or equivalent work experience.
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Have at least 36 months of experience in the financial services industry with a demonstrated history of successful delivery.
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Understand business financial statements and Real Estate loan operations.
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Demonstrate strong research, analytical, and comprehension skills for analyzing large data sets.
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Effectively manage clients, build partnerships, and lead while interacting with multiple stakeholders.
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Employ effective time management, prioritization, interpersonal, and communication skills while working independently on multiple tasks.
Preferred qualifications, skills and capabilities
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Effectively build relationships with clients, internal partners, and peers.
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Identify issues or problems that require prompt escalation.
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Develop domain expertise and demonstrate strong interpersonal and communication skills.
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Apply analytical thinking and problem-solving skills effectively.
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Demonstrate a thorough understanding of the loan lifecycle and product management.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
