Front Desk & Patient Handling
* Welcome and attend to patients professionally.
* Manage patient registration, appointments and clinic schedules.
* Handle incoming calls, WhatsApp enquiries and walk-in patients.
* Coordinate between patients, doctors and therapists.
* Ensure a smooth and premium patient experience from arrival to departure.
Treatment Counselling
* Understand patients’ skin, hair and aesthetic concerns.
* Explain treatments and procedures offered at the clinic in an easy-to-understand manner.
* Explain treatment plans, packages, pricing and expected process under the guidance of the doctor.
* Assist patients in choosing appropriate treatments based on the doctor’s recommendations.
* Address basic patient queries and ensure concerns are properly communicated to the doctor.
* Maintain a professional, ethical and non-pushy approach to counselling.
Patient Follow-up & Relationship Management
* Follow up with enquiries and patients regarding consultations and treatment plans.
* Coordinate appointment confirmations, reminders and rescheduling.
* Follow up with patients after treatments as required.
* Maintain strong patient relationships and encourage repeat visits where appropriate.
* Collect patient feedback and assist in maintaining a high patient satisfaction level.
Sales & Conversion
* Convert genuine enquiries into consultations and treatment appointments.
* Explain treatment packages and ongoing clinic offers.
* Follow up systematically with prospective patients.
* Achieve assigned monthly counselling and conversion targets.
* Maintain accurate records of enquiries, appointments and conversions.
Clinic Coordination
* Coordinate with doctors, therapists and the reception team.
* Maintain patient records and ensure required forms are completed.
* Assist with basic billing/payment coordination.
* Ensure the reception and waiting area maintains a clean, organised and premium appearance.
* Support the clinic team in day-to-day administrative activities.
Skills Required
* Excellent communication and interpersonal skills.
* Pleasant, confident and professional personality.
* Good English and Hindi communication; Marathi is an advantage.
* Strong customer-service and patient-handling skills.
* Good convincing and counselling ability.
* Comfortable discussing aesthetic treatments and packages.
* Basic knowledge/interest in skin, hair, laser and aesthetic treatments.
* Good follow-up and organisational skills.
* Comfortable using WhatsApp, computer systems and basic CRM software.
* Target-oriented and willing to take responsibility.
Preferred Candidates
Candidates with experience in:
* Aesthetic/dermatology clinics
* Skin & laser clinics
* Beauty/wellness clinics
* Healthcare front desk
* Patient counselling
* Hospitality/customer service
* Sales counselling
will be preferred.
Pay: ₹20,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you Certified Cosmetologist
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
