Key Responsibilities:
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams
Key Requirements:
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills:
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits:
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Pay: ₹150,000.00 - ₹275,000.00 per year
Application Question(s):
- How many years of experience you have in Hospitality?
- Where do you currently reside?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- Have you completed graduation or diploma in hospitality or hotel management?
Work Location: In person
