We are looking for a customer-focused and detail-oriented German Language Customer Support Executive to join our growing team in Chennai. In this role, you will serve as the primary point of contact for our German-speaking customers, delivering exceptional support across multiple communication channels. You will play a key role in ensuring customer satisfaction by resolving inquiries efficiently, maintaining high service standards, and collaborating with cross-functional teams to enhance the overall customer experience.
If you are fluent in German, enjoy solving customer problems, and thrive in a fast-paced international environment, we'd love to hear from you.
Key Responsibilities
- Provide professional customer support to German-speaking customers via email, chat, phone, and ticketing systems.
- Handle customer inquiries related to orders, deliveries, returns, warranties, product information, and technical issues.
- Resolve customer concerns promptly while maintaining high customer satisfaction standards.
- Investigate and escalate complex cases to the appropriate internal teams when required.
- Accurately document customer interactions and maintain records within CRM and support platforms.
- Collaborate with Logistics, E-commerce, Technical Support, Product, and Operations teams to ensure timely issue resolution.
- Monitor customer feedback and proactively identify opportunities to improve support processes.
- Ensure compliance with company policies, GDPR requirements, and customer service quality standards.
- Meet defined Service Level Agreements (SLAs), response times, and customer satisfaction KPIs.
- Support continuous process improvements and contribute ideas to enhance the overall customer experience.
Required Qualifications
- Bachelor's degree in any discipline.
- Fluency in German (Minimum B2/C1 level preferred) with excellent written and verbal communication skills.
- Good command of English for internal communication.
- 1–5 years of experience in Customer Support, Customer Service, Technical Support, or E-commerce Support.
- Strong interpersonal and problem-solving skills.
- Ability to handle customer conversations with professionalism, empathy, and patience.
- Comfortable working in a fast-paced, customer-centric environment.
- Proficiency in Microsoft Office and CRM/Ticketing tools.
Preferred Skills
- Experience supporting European or German customers.
- Knowledge of Shopify, Amazon, or other e-commerce platforms is an advantage.
- Familiarity with CRM platforms such as Zendesk, Freshdesk, Salesforce, HubSpot, or similar tools.
- Experience working with international teams.
- Strong organizational and multitasking abilities.
- Ability to prioritize workloads while maintaining attention to detail.
Location: Chennai, Tamil Nadu, India
Experience: 3+ Years
Department: Customer Experience / Customer Support
Language Requirement: German (B2/C1 or above) + English
Mail: [email protected]
Contact: +91 9952560396
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
