Job Summary:
We are seeking an experienced AWS Connect Engineer with 4+ years of experience to design, implement, and support cloud-based contact center solutions for a finance client. The ideal candidate should have hands-on expertise in Amazon Connect, AWS services, and integration with enterprise systems, ensuring secure and scalable solutions aligned with financial industry standards.
Key Responsibilities:
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Design, develop, and implement contact center solutions using Amazon Connect
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Configure and manage contact flows, routing profiles, queues, and user management
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Integrate AWS Connect with Salesforce, APIs, and third-party applications
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Work with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and Lex
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Develop IVR solutions and chatbot integrations
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Ensure high availability, scalability, and performance of contact center solutions
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Troubleshoot and resolve issues related to call flows, connectivity, and integrations
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Implement security best practices aligned with finance industry compliance
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Monitor system performance and optimize based on business requirements
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Collaborate with cross-functional teams (DevOps, QA, Business stakeholders)
Required Skills:
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Hands-on experience with Amazon Connect
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Strong knowledge of AWS services (Lambda, API Gateway, S3, CloudWatch, DynamoDB)
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Experience with IVR development and call flow design
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Familiarity with REST APIs and integrations
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Basic scripting knowledge (Python, Node.js, or similar)
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Understanding of cloud architecture and microservices
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Experience with monitoring and logging tools
Preferred Skills:
Experience in Banking/Finance domain
Knowledge of compliance and security standards (e.g., PCI-DSS)
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Experience with Amazon Lex or chatbot integrations
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CI/CD pipeline exposure
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Certifications in AWS (e.g., AWS Certified Solutions Architect or Developer)
