Job description:
Job Description: - (Quality Analyst (Back-Office) Chemist Box Private Limited
Job Title:- Quality Analyst (Back-Office) - Chemist Box Pvt Ltd
Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.
Role Overview:
Position: - Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
- Call Monitoring: Listen to recorded calls and evaluate performance
- Complaint Analysis: Review of how customer complaints are handled and resolved
- Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
- Feedback & Coaching: Provide feedback to customer service for improvement
- Compliance Checks: Ensure employees follow legal and company guidelines
- Reporting: Prepare audit reports and highlight trends or recurring issues
Required Skills:
- Strong attention to detail
- Good communication and listening skills
- Analytical thinking
- Knowledge of QA (Quality Assurance) processes
- Familiarity with CRM or call-center tools
Educational Qualification:
- Minimum:- Graduate or above
- Experience:- More than 1 year of experience in a similar role
Salary Package & Other Benefits: -
- Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
Send Cv on 6299924341 (Nidhi Hr)
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
