Join a community that is shaping the future of work! SHL, People Science. People Answers.
Are you ready to take your sales career to the next level in the Global Distributors team of a world renowned, fast-growing HR SaaS organization?
SHL works with some of the world’s most prestigious companies who trust us to revolutionize their workplaces and help them to thrive.
By joining SHL as a Senior Customer Support Specialist, you will have the unique opportunity to represent the SHL brand, partnering with Sales teams to deliver best-practice talent solutions.
You will build and strengthen and expand SHL's presence within your assigned territory.
This is an individual contributor role focused on driving business development, accelerating revenue growth, and contributing to SHL's long-term strategic objectives.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to join SHL as we continue our transformational growth journey.
What You'll Be Doing
- Lead monthly distributor business reviews to drive performance, resolve issues, and identify growth opportunities.
- Grow distributor revenue by selling SHL solutions and exceeding agreed sales targets.
- Develop strategic distributor partnerships and strengthen key client relationships across assigned territories.
- Manage sales pipelines, forecasts, proposals, and commercial support using Salesforce.
- Deliver product guidance, presentations, and solutions to maximise customer success and adoption.
- Collaborate with internal and distributor teams to ensure exceptional project delivery and customer experience.
What we’re looking for from you
Essential:
- Proven success managing strategic client accounts, conducting commercial negotiations, and building strong relationships with blue-chip organisations.
- Demonstrated ability to consistently achieve monthly, quarterly, and annual sales and financial targets.
- Experience managing end-to-end commercial processes, including new business acquisition, renewals, accurate forecasting, and mitigating commercial risks.
- Strong understanding of corporate business needs and the ability to articulate and position SHL's solutions effectively.
- High level of professionalism, integrity, and customer focus with the ability to build trusted relationships with senior executives.
Desirable :
- Experience in SaaS or HR Tech
- Experience working with international clients or cross-functional global teams, with flexibility to travel as business needs require.
- Strong commitment to delivering exceptional customer service while maintaining high ethical standards and fostering long-term client partnerships.
