- Temporary Full-Time (6 months)
- Band 4 ($76,576 - $81,094) +12% super + monthly ADO
- Footscray, Melbourne
About Us
At Maribyrnong City Council, we are committed to creating a connected, inclusive and thriving community where people feel proud to live, work and visit. Located in Melbourne's vibrant inner west, Maribyrnong is one of Victoria's fastest growing municipalities, celebrated for its diversity, creativity and strong sense of community. We are passionate about delivering innovative services and opportunities that support our residents, businesses and visitors now and into the future.
The Opportunity
We are searching for our new Customer Service Officer! This exciting opportunity will provide the right person with the opportunity to work with a customer focused team to deliver exceptional customer experiences.
Be part of a team of dedicated customer service professionals to provide a high level customer service experience to the Maribyrnong community with a focus on first-point resolution.
Key Responsibilities
- Deliver customer focused, accurate and timely information/resolutions in easy to understand terms via telephone, face to face and online.
- Provide and support a first point resolution service model through varied contact methods on behalf of Council and various departments.
- Contribute to customer focused improvement initiatives, projects and services that address identified needs and improve the customer experience.
- Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.
About You
To be considered for this role, you will have the following:
- Experience in the provision of high-level customer service delivery, with skill resolving enquiries at first point of contact.
- Ability to effectively manage and respond to customer enquiries in a timely manner.
- Ability to work as a member of a team committed to providing efficient and quality customer service.
- Demonstrated understanding of and sensitivity to the needs of a diverse community and the ability to ensure effective and quality customer service.
- High level computer skills, including intricate customer request systems and databases.
Why Choose Maribyrnong?
- Work cross functionally in a friendly, supportive and professional multidisciplinary team;
- Enjoy a flexible and inclusive work environment;
- Work in a meaningful role within a Values driven organisation;
- Enjoy an Accrued Day Off every month.
So, if you are looking for a role where you can make a genuine difference and you enjoy working in a diverse community focused environment, Apply Now!
How to Apply
To apply for this job go to: https://maribyrnong.recruitmenthub.com.au/Vacancies & enter ref code: 6916739.
Please submit your Resume and a Cover Letter via our Careers website telling us why you think you would be a great fit for this position and outlining your relevant experience in support of your application by 10:00pm on the closing date listed.
