Customer Support(Voice Process)About Maison X Maison X was created to bring that same sense of refinement into the pieces you reach for everyday the shirts you live in, the fabrics that move with you, the silhouettes that feel effortless.Inspired by European minimalism and built with Indian craftsmanship, our approachis simple: better fabrics, better fits, better value.Role Overview:We’re hiring a Customer Support (Voice Process) responsible for engaging with customers across different stages of their journey - from understanding their profile to driving conversions and reducing returns.This high-ownership, target-driven role suits someone who enjoys speaking to customers and thrives in a fast-paced environment.Key Responsibilities:1.Customer Profiling & Feedback. Call customers to understand:
- Preferences
- Buying behavior
- Feedback on products
- Maintain structured data for insights
2.Abandoned Cart Conversion
- Reach out to customers who abandoned their carts before checkout
- Understand objections and drive conversions
- Meet daily/weekly conversion targets
3.Return Retention Calls
- Speak with customers who have raised return requests
- Attempt to Convert returns into exchanges
- Attempt to Gather actionable feedback
What We’re Looking For:
- Prior experience in Inside Sales / Customer Support (Voice Process) is preferred, but freshers or Minimum 1 year of experience with excellent communication skills are welcome to apply.
- Comfortable with cold calling & follow-ups
- Number-driven mindset - enjoys chasing targets
- High energy, hustle, and optimism
- Ability to handle objections and think on feetPreference for candidates with a startup background (non BPO background preferred).
What We’re Offering:
- Hands-on exposure to D2C brand building
- Direct impact on revenue & customer experience
- Fast learning environment with high ownership
- 5 Days Working (2 Week Offs)
How to Apply:
- Send your CV to [email protected] with the subject line :“Application : Customer Support <Your Name>”
Pay: From ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
Work Location: In person
