JOB DESCRIPTION (JD)Position: Front Office Coordinator
Organization: PULMONIC A Multispecialty Hospital
Location: R-9/1, Raj Nagar, Ghaziabad – 201002
Department: Front Office / Administration
Job Type: Full-Time
Duty Hours: 8 Hours per Shift
Shift: Rotational Shifts as per Hospital Requirement
Reporting To: HR Manager / Hospital Administrator
Job Summary
We are looking for a professional, courteous, and well-organized Front Office Coordinator to manage the hospital reception and front office operations. The candidate will be responsible for coordinating with patients, attendants, doctors, nursing staff, and other departments to ensure smooth and efficient patient services.
Key Responsibilities
- Manage the hospital reception and front office operations efficiently.
- Welcome and guide patients and attendants in a polite and professional manner.
- Handle patient registration, appointments, enquiries, and general information.
- Coordinate with doctors, nursing staff, billing, TPA, pharmacy, and other departments.
- Manage incoming and outgoing calls and provide accurate information.
- Maintain proper records of patients, appointments, and front office activities.
- Coordinate patient admissions, discharges, and transfers as required.
- Assist patients and attendants with hospital procedures and department locations.
- Handle complaints and queries professionally and escalate them to the concerned department when required.
- Ensure proper communication and coordination between patients and hospital departments.
- Maintain a professional and welcoming environment at the front desk.
- Perform any other duties assigned by the Hospital Administrator or Management.
Required Qualifications
- Graduate / Diploma in any discipline.
- Hospital Front Office / Healthcare Administration experience will be preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Knowledge of hospital front office operations is preferred.
Key Skills
- Excellent communication and coordination skills.
- Polite, courteous, and patient-friendly attitude.
- Good organizational and multitasking abilities.
- Ability to handle pressure and manage multiple responsibilities.
- Professional appearance and positive attitude.
- Good knowledge of Hindi and English.
Experience
1–3 years of experience in hospital front office / healthcare administration preferred.
Freshers with good communication skills may also be considered.
Benefits & Employment Terms
- Duty Hours: 8 Hours per Shift
- Monthly Leaves: 4 Leaves as per Hospital Policy
- Probation Period: 3 Months
- Weekly Off: As per Duty Roster and Hospital Policy
- Salary: As per candidate's experience and hospital policy
Pay: ₹17,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
