We are looking for a proactive and client-focused Account Manager to manage and grow relationships with international eCommerce brands. The ideal candidate should have hands-on experience in Amazon account management, Amazon advertising, marketplace operations, and client servicing. This role requires ownership of client success, KPI management, reporting, and cross-functional coordination to ensure excellent service delivery.
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Act as the primary point of contact for assigned clients.
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Build strong relationships with brand owners and stakeholders.
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Conduct weekly, monthly, and quarterly business reviews.
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Understand client objectives and translate them into actionable plans.
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Manage client expectations and ensure timely resolution of concerns.
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Manage Amazon Seller Central and Vendor Central accounts.
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Monitor account health, sales performance, inventory levels, and operational metrics.
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Coordinate catalog, content, pricing, promotions, and marketplace activities.
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Identify growth opportunities across Amazon and other marketplaces.
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Manage and optimize Amazon PPC campaigns.
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Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
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Work with internal teams to improve listings, conversions, and sales performance.
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Recommend strategies for revenue growth and profitability improvement.
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Own client KPIs and service delivery commitments.
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Track business performance against agreed targets.
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Prepare and present weekly and monthly performance reports.
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Drive continuous improvement initiatives to enhance account performance.
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Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
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Ensure timely completion of client deliverables.
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Maintain project timelines, action trackers, and follow-up schedules.
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Escalate risks and challenges proactively.
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Maintain client SOPs, process documentation, and project trackers.
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Prepare business reviews, performance dashboards, and meeting notes.
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Ensure proper documentation of client requirements and action plans.
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3–5 years of experience in Amazon Account Management, Marketplace Operations, or eCommerce Client Management.
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Strong knowledge of Amazon Seller Central and Amazon Advertising.
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Experience managing multiple client accounts simultaneously.
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Excellent communication, presentation, and stakeholder management skills.
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Strong analytical and reporting capabilities.
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Proficiency in Excel, Google Sheets, and reporting tools.
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Ability to work independently and take ownership of client outcomes.
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Experience with Amazon PPC is mandatory
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Experience managing international clients (US, UK, Europe, Australia, etc.).
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Exposure to Walmart, Shopify, eBay, Target Plus, or other marketplaces.
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Experience working in an eCommerce agency, marketplace service provider, or aggregator environment.
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Knowledge of inventory planning, fulfillment, and marketplace compliance.
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Client-first mindset.
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Strong ownership and accountability.
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Excellent problem-solving abilities.
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Ability to work in a fast-paced environment.
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Flexible to work across time zones when business needs require.
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Strong attention to detail and follow-through.
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Client retention and satisfaction.
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Achievement of client KPIs and growth targets.
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Timely delivery of commitments and action items.
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Quality and accuracy of reporting.
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Effective stakeholder communication and relationship management.
