Front Office Executive – EdTech Industry
Company: Flyersway International Pvt. Ltd.
Location: Thiruvananthapuram, Kerala
Job Type: Full-time
Job Summary
We are seeking a professional and customer-focused Front Office Executive to join our team. The ideal candidate will be responsible for managing the front desk, handling enquiries from prospective students and parents, and assigning leads to the respective departments. The candidate should possess excellent communication and organizational skills to ensure smooth front-office operations.
Freshers with strong communication skills are welcome to apply. Candidates with prior experience in customer service, administration, or front-office operations will be preferred.
Key Responsibilities
- Welcome and assist walk-in visitors, students, and parents.
- Handle incoming calls, emails, and online enquiries professionally.
- Record and maintain enquiry details in the CRM system.
- Assign leads to the concerned sales or academic teams.
- Follow up with departments to ensure timely action on assigned leads.
- Coordinate appointments, meetings, and counselling sessions.
- Maintain front-office records and daily reports.
- Address customer queries and provide accurate information about courses and services.
- Ensure smooth day-to-day front-office operations.
- Support administrative activities as required.
Requirements
- Bachelor's degree in any discipline.
- Freshers can apply; prior experience in front-office or customer service roles is an added advantage.
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Proficiency in MS Office and basic computer applications.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
Preferred Skills
- Customer relationship management
- Communication and coordination
- Lead management and allocation
- Time management
- Problem-solving skills
Compensation & Benefits
- Attractive salary package
- Performance-based incentives
- Professional growth opportunities
- Supportive work environment
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Language:
Work Location: In person
