We are seeking enthusiastic, confident, and customer-focused Telecallers to join our growing international e-commerce fashion brand. In this role, you will interact with customers through calls, chats, and emails, helping them find the perfect dresses while delivering exceptional customer service and driving sales.
This position combines Customer Support and Sales, making it ideal for candidates who enjoy engaging with customers, resolving inquiries, and converting leads into successful purchases.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Assist customers with product selection, sizing guidance, styling recommendations, and order-related inquiries.
- Convert customer inquiries into sales and achieve conversion targets.
- Follow up with prospective customers and pending orders.
- Respond to customer inquiries via phone, chat, and email.
- Resolve customer concerns and complaints while ensuring a positive customer experience.
- Maintain accurate customer records and order information.
- Coordinate with internal teams to ensure smooth order processing and customer satisfaction.
- Build strong customer relationships and encourage repeat business.
- Meet individual sales, conversion, and customer satisfaction goals.
Required Qualifications
- Excellent verbal and written English communication skills.
- Previous experience in Telecalling, Customer Service, Customer Support, Tele-sales, or Phone Sales.
- Strong persuasion, negotiation, and relationship-building skills.
- Comfortable communicating with international customers, particularly US-based customers.
- Basic computer, internet, and CRM proficiency.
- Ability to multitask and work efficiently in a fast-paced environment.
- Comfortable working in US Night Shifts.
- Positive attitude with a customer-first mindset.
Preferred Qualifications
- Experience in International Voice Process, Tele-sales, or Customer Support.
- Experience in Fashion, Apparel, Retail, or E-commerce industries.
- Proven ability to achieve sales and conversion targets.
- Strong objection-handling and closing skills.
- Confident, energetic, and professional personality.
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Share the website/company name where you handled phone sales or customer support.
- How many years of experience do you have in Telecalling, Customer Support, or Phone Sales?
- Have you worked with international Ecommercce (US/UK/Canada)?
- Are you comfortable working full-time in the US Night Shift?
- What is your level of spoken and written English? (Basic / Intermediate / Advanced / Fluent)
- Do you have experience meeting sales or conversion targets? Please provide details.
Work Location: Remote
