Responsibilities:
Key Responsibilities – Document Specialist
Document Ownership & Governance
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Own, manage, and maintain all master documents within the WB – Grow & Strengthen portfolio, ensuring accuracy, completeness, and alignment with approved standards.
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Serve as the single point of accountability for document integrity throughout the document lifecycle, from creation through updates and archival.
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Ensure documents adhere to internal governance frameworks, formatting standards, and audit requirements.
Stakeholder Collaboration & Change Intake
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Proactively engage with Product Consultants, Compliance, and other relevant stakeholders to understand proposed changes driven by product enhancements, regulatory updates, or business requirements.
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Translate complex product and regulatory inputs into clearly defined document change requirements.
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Act as a trusted partner between business, product, and compliance teams to ensure clarity, consistency, and alignment.
Change Identification & Consolidation
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Identify, analyze, and consolidate changes across multiple inputs to avoid duplication, conflict, or inconsistencies within documents.
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Assess impact of changes across related documents and ensure downstream dependencies are addressed.
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Apply sound judgment to prioritize updates based on regulatory risk, customer impact, and business urgency.
Version Control & Change Management
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Maintain rigorous version control, ensuring that only approved and current versions of documents are in circulation.
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Log and maintain detailed change histories, including rationale, source of change, effective dates, and approval details.
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Support audit, compliance, and regulatory reviews by providing accurate document lineage and traceability.
Handover to Product & Downstream Teams
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Prepare structured and clear handovers of finalized document changes to the Product Team for system updates, publishing, or further processing.
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Ensure handover artifacts are complete, unambiguous, and aligned to system and business requirements.
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Actively clarify questions and resolve issues during downstream implementation.
Testing & Quality Assurance Support
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Provide hands-on support during testing of document changes, validating accuracy, formatting, logic, and regulatory adherence.
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Participate in test case reviews and defect triage related to document updates.
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Ensure issues identified during testing are resolved and reflected accurately in final document versions.
User Acceptance Testing (UAT) Coordination
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Help coordinate UAT activities by collaborating with business users, product consultants, and compliance stakeholders.
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Facilitate issue resolution during UAT, ensuring feedback is captured, assessed, and incorporated where appropriate.
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Support timely UAT sign-off by ensuring documents meet business and regulatory expectations.
Cross-Portfolio Coverage & Continuity
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Act as a backup Document Specialist for other areas within the broader product portfolio, ensuring business continuity and minimal disruption.
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Build and maintain cross-domain knowledge to enable smooth handovers and temporary coverage.
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Contribute to standardization and best practices across document specialist teams.
Continuous Improvement
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Identify opportunities to improve document management processes, templates, controls, and tooling.
Contribute to knowledge sharing, playbooks, and process documentation to enhance team efficiency and scalability.
Qualifications:
Any Graduate (bachelors degree, BBA/MBA as additional preferred).
