About the Role
We're looking for a Customer Care Executive Intern who's comfortable picking up the phone and talking to real customers, all day. This isn't a back-office role — you'll be making outbound calls on behalf of the company to confirm orders, resolve delivery issues, and make sure customers actually get their products and have a good experience along the way.
What You'll Do
- Make outbound confirmation calls to customers who've placed Cash on Delivery (COD) orders, to verify intent and reduce fake/cancelled orders
- Call customers flagged in NDR (Non-Delivery Report) cases — unreachable numbers, failed delivery attempts — to get deliveries back on track and cut down returns (RTO)
- Handle inbound queries about order status, product usage, and general support
- Log every call outcome accurately in our calling sheet / CRM tool
- Spot patterns in why customers cancel, go unreachable, or return orders, and flag them to the team
- Escalate complex complaints to the right person instead of letting them sit
- Collect quick feedback from customers post-delivery when asked to
What You'll Get
- Direct exposure to how a D2C brand runs customer operations end to end
- A front-row seat to what actually drives returns and cancellations in COD-heavy e-commerce
- Certificate + [PPO potential, if applicable — confirm]
- A team that fixes things fast and doesn't take itself too seriously
Pay: ₹6,000.00 - ₹9,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: Hybrid remote in Haridwar, Uttarakhand (Haridwar, Haridwar District)
