Zenlife Healthcare is seeking a proactive and result-oriented Operations Manager to oversee the daily operations of our diagnostic and preventive healthcare center. The Operations Manager will be responsible for ensuring smooth center operations, maintaining high service quality, managing staff, coordinating corporate health check-up programs, improving operational efficiency, and ensuring an exceptional patient experience.
Key ResponsibilitiesOperational Management
- Manage the day-to-day operations of the diagnostic center.
- Ensure smooth patient flow from registration to report delivery.
- Monitor daily operational performance and resolve issues promptly.
- Develop and implement Standard Operating Procedures (SOPs).
- Maintain service quality and operational efficiency.
Team Management
- Supervise Front Office Executives, Lab Technicians, Phlebotomists, Housekeeping, and support staff.
- Prepare duty rosters and shift schedules.
- Conduct regular staff meetings and performance reviews.
- Train employees on customer service, operational processes, and company policies.
- Foster a positive, disciplined, and performance-driven work environment.
Patient Experience
- Ensure excellent customer service at every touchpoint.
- Handle patient concerns and escalations professionally.
- Monitor patient feedback and implement service improvements.
- Maintain a welcoming and professional atmosphere within the center.
Corporate Health Check-up Operations
- Plan and coordinate corporate health camps and annual health check-up programs.
- Liaise with corporate clients to ensure smooth execution of services.
- Coordinate logistics, manpower, equipment, and reporting for on-site health camps.
- Ensure timely completion of all corporate deliverables.
Quality & Compliance
- Ensure compliance with healthcare regulations and internal quality standards.
- Monitor infection control, cleanliness, and safety protocols.
- Coordinate internal audits and maintain operational documentation.
- Ensure confidentiality and security of patient information.
Inventory & Vendor Management
- Monitor inventory of medical consumables, office supplies, and housekeeping materials.
- Coordinate procurement and vendor management.
- Ensure proper maintenance of laboratory and office equipment.
- Minimize wastage and optimize operational costs.
Financial & Administrative Responsibilities
- Monitor daily collections and operational expenses.
- Assist management in budgeting and cost optimization.
- Prepare daily, weekly, and monthly operational reports.
- Analyze key performance indicators (KPIs) and recommend improvements.
Business Development Support
- Support marketing initiatives and patient engagement activities.
- Build and maintain relationships with corporate clients and referral partners.
- Identify opportunities to improve operational efficiency and revenue.
Qualifications
- MBA, BBA, Hospital Management, Healthcare Management, or equivalent degree.
- Bachelor's degree required; postgraduate qualification preferred.
Experience
- 3–7 years of experience in healthcare operations, hospitals, diagnostic centers, or healthcare administration.
- Experience managing teams and handling corporate healthcare projects is preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer service orientation.
- Problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.
- Strong organizational and multitasking capabilities.
- Proficiency in Microsoft Excel, Word, and healthcare management software.
- Knowledge of healthcare quality standards and operational processes.
Key Performance Indicators (KPIs)
- Patient satisfaction score.
- Daily operational efficiency.
- Staff productivity and attendance.
- Turnaround time for reports.
- Corporate client satisfaction.
- Inventory management accuracy.
- Reduction in operational errors.
- Revenue and cost management.
- Compliance with SOPs and quality standards.
Working Hours
- 9 hours per day.
- One weekly off.
- Availability during corporate health camps and special operational requirements.
Salary
₹10,000 – ₹15,000 per month (depending on experience and qualifications)
Performance Incentives:
- Corporate business acquisition incentives.
- Operational performance bonus.
- Annual performance appraisal and salary revision.
Benefits
- Paid leave as per company policy.
- Performance-based incentives.
- Professional development and training.
- Career growth opportunities within ZenLife Healthcare.
- Uniform/official ID and other employee benefits as applicable.
Preferred Candidate
- Experience in diagnostic centres, hospitals, or preventive healthcare organizations.
- Strong leadership and people management skills.
- Ability to independently manage operations and drive continuous improvement.
- Willingness to travel for corporate health camps and business meetings when required.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
