Team Leader – IT Desktop Support
Location: Bangalore
Experience: 3–5 Years
Budget: Up to ₹30,000 per month
Notice Period: Immediate to 15 Day
Key Responsibilities
- Provide IT desktop support and resolve end-user issues.
- Manage and track incident and service tickets efficiently.
- Prepare SLA reports and monitor pending tickets.
- Handle reporting activities using Excel.
- Support end users and maintain effective communication with stakeholders.
- Ensure timely issue resolution and adherence to service standards.
- Coordinate with teams to maintain smooth IT operations.
Key Skills
- IT Desktop Support
- Ticket Management
- Microsoft Office Tools
- Microsoft Excel (Lookups, Pivot Tables, Basic Formulas)
- SLA Reporting
- Incident Management
- End-User Support
- Verbal and Written Communication Skills
- Stakeholder Management
Preferred Profile
- Experience in desktop support and ticket management environments.
- Strong analytical and problem-solving skills.
- Ability to work in rotational shifts and a 24×7 environment.
- Good communication and customer-handling skills.
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Pay: ₹800,000.00 - ₹1,000,000.00 per year
Work Location: In person
