Key Responsibilities
Guest Interaction & Floor Experience
- Greet, interact, and engage with guests during service hours, creating a warm and personal touchpoint at each outlet.
- Be present on the floor to observe, respond, and elevate guest experiences alongside the service team.
- Note down guest preferences, celebrate repeat visits, and maintain a soft CRM touch.
Community Engagement & Feedback Loop
- Regularly review guest feedback forms and digital reviews.
- Personally reach out to guests for follow-ups, gratitude messages, or conflict resolution where needed.
- Create weekly feedback reports to help evaluate the operational and service quality of each outlet.
- Share actionable insights with the core and restaurant teams for improvements.
Brand Building & Marketing
- Plan and execute Local Store Marketing (LSM) activities to increase visibility and footfall.
- Coordinate and support marketing campaigns, promotions, and new outlet launches.
- Monitor brand reputation and customer sentiment.
Events & Partnerships
- Conceptualize and execute community events, customer meetups, brand activations, and promotional activities.
- Develop partnerships with influencers, corporates, colleges, residential communities, and local businesses.
- Coordinate with vendors, partners, and internal teams for successful event execution.
Customer Retention & Growth
- Drive loyalty programs and customer retention initiatives.
- Generate customer leads, repeat visits, and referrals.
- Track customer feedback and share actionable insights with operations and marketing teams.
Internal Team Synergy
- Work closely with on floor team, marketing head, and founder to align community goals with operational and branding strategies.
- Participate in team meetings with suggestions based on on-ground interactions.
Above and Beyond
- Surprise and delight! Whether it’s remembering a guest’s favourite record or customizing their experience, your goal is to go the extra mile.
Who we are looking for
- Graduate in any discipline.
- 2–5 years of experience in Hospitality, Restaurants, QSR, Retail, F&B, Community Management, or Customer Engagement.
- Excellent communication, networking, and relationship-building skills.
- A person who loves connecting with guests and making them feel at home.
- An expert storyteller and can apply this thinking to guest engagement and creative activations
- Passion for music and food – you know your vinyl, and you love talking about great coffee and food pairings.
- Experience in social media engagement, events, partnerships, and customer relationship management.
- Creative, energetic, and highly customer-centric approach.
- Ability to work independently and collaborate across teams.
Pay: Up to ₹55,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
