Job Summary
We are looking for a proactive and responsible E-commerce Executive with experience in inventory management, customer support, boutique coordination/sales, order processing, and dispatch operations. The candidate should be comfortable handling daily e-commerce activities, coordinating with customers and boutiques, and ensuring smooth order fulfillment.
Key Responsibilities
E-commerce Operations
- Manage day-to-day e-commerce operations across website and marketplaces.
- Process customer orders accurately and timely.
- Coordinate packing, dispatch, and shipment tracking.
- Ensure proper update of order status, returns, and exchanges.
Inventory Management
- Maintain and update inventory records regularly.
- Coordinate stock availability with warehouse/store team.
- Monitor stock movement and report low-stock items.
- Ensure product listings are updated with correct inventory.
Customer Support
- Handle customer inquiries through calls, WhatsApp, email, and social media.
- Resolve customer complaints and provide order-related assistance.
- Maintain professional communication and customer satisfaction.
Boutique Coordination & Sales
- Visit boutiques/stores for product coordination and sales activities when required.
- Build and maintain good relationships with boutique partners.
- Assist in product showcasing and sales support activities.
Dispatch & Logistics
- Coordinate with courier partners for timely pickups and deliveries.
- Prepare invoices, shipping labels, and dispatch documentation.
- Track shipments and resolve delivery issues.
Required Skills
- Experience in e-commerce operations and order management.
- Knowledge of inventory handling and dispatch process.
- Good communication and customer handling skills.
- Comfortable visiting boutiques/stores for coordination and sales.
- Basic knowledge of Excel and e-commerce platforms.
- Ability to multitask and work in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree in Commerce, Management, or related field.
- Prior experience in fashion, boutique, or retail industry preferred.
- Experience with Shopify, marketplaces, or ERP software is an advantage.
Experience Required
- Minimum: 1–3 years of relevant experience
Pay: From ₹18,000.00 per month
Work Location: In person
