Job Summary:
We are looking for an experienced Operations Manager to oversee and manage end-to-end logistics and courier operations. The role involves handling daily operations, managing delivery teams, ensuring timely dispatch and delivery, and improving operational efficiency.
Key Responsibilities:
Operations Management:
- Oversee daily courier and logistics operations (First Mile, Mid Mile, Last Mile)
- Ensure timely pickup, dispatch, and delivery of shipments
- Monitor shipment tracking and resolve delays/issues
Team Management:
- Manage delivery executives, drivers, and hub staff
- Handle hiring, training, and performance management of field teams
- Ensure discipline and productivity of operations team
Client & Vendor Coordination:
- Coordinate with clients for order flow and service requirements
- Manage vendor relationships (fleet, manpower, third-party logistics)
- Handle escalations and ensure client satisfaction
Process & Performance:
- Implement SOPs and improve operational processes
- Monitor KPIs like TAT, delivery success rate, cost efficiency
- Prepare daily, weekly, and monthly reports
Fleet & Hub Management:
- Manage fleet utilization (2W/3W/4W vehicles)
- Oversee hub operations, sorting, and dispatch planning
- Ensure proper route planning and cost control
Compliance & Safety:
- Ensure adherence to company policies and logistics regulations
- Maintain safety standards in operations and transportation
Required Skills & Qualifications:
- Any Graduate (Logistics / Supply Chain preferred)
- 3–7 years of experience in logistics, courier, or e-commerce operations
- Strong leadership and team handling skills
- Good knowledge of last-mile delivery operations
- Experience in fleet management and route planning
- Proficiency in MS Excel and ERP systems
- Strong problem-solving and decision-making skills
Salary:
₹15,000 – ₹30,000 per month (based on experience)
Working Hours:
Flexible / Shift-based (as per operations requirement)
Additional Requirements:
- Immediate joiners preferred
- Must be able to handle pressure and deadlines
- Willing to travel between hubs/locations
Job Type: Permanent
Pay: ₹17,166.78 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
