Job Description – Guest Relationship Executive / Team Leader/Captain
Key Responsibilities
Guest Experience & Relationship Management
- Welcome guests warmly and ensure a seamless dining experience from arrival to departure.
- Build strong guest relationships through attentive, personalized service and proactive engagement.
- Present the menu confidently, explain dishes, ingredients, beverages, and specials, and provide recommendations based on guest preferences.
- Monitor guest satisfaction throughout their visit and address concerns professionally and promptly.
- Handle guest feedback, special requests, and service recovery situations effectively.
- Escalate guest complaints or operational issues to management when required.
Floor Management & Service Excellence
- Oversee smooth floor operations and ensure exceptional service standards are consistently maintained.
- Accurately take food and beverage orders and enter them into the POS system.
- Coordinate effectively with kitchen and service teams to ensure timely order preparation and delivery.
- Ensure food and beverages are served according to restaurant service standards while maintaining presentation quality.
- Monitor table turnover, guest flow, and seating arrangements to maximize operational efficiency.
- Ensure all guest requests are handled promptly and efficiently.
Sales & Upselling
- Promote monthly/seasonal specials, signature dishes, desserts, and beverages.
- Upsell menu items to enhance the guest experience and increase sales.
- Encourage repeat visits through exceptional hospitality and relationship-building.
- Support the achievement of restaurant sales and guest satisfaction targets.
Restaurant Operations
- Ensure tables, dining areas, and service stations remain clean, organized, and fully stocked.
- Regularly replenish water, condiments, cutlery, and table essentials.
- Assist with opening and closing duties as assigned.
- Adhere to hygiene, food safety, and company SOPs at all times.
- Ensure guest-facing areas consistently reflect Perilicious' service and presentation standards.
Team Leadership & Collaboration
- Support and guide service staff during daily operations and busy service periods.
- Lead by example through professionalism, accountability, and excellent guest service.
- Assist in maintaining service standards and smooth coordination between front-of-house and kitchen teams.
- Maintain a positive and professional attitude with colleagues and guests.
- Contribute to a teamwork-oriented environment focused on delivering exceptional customer experiences.
Qualifications & Skills Required
- Minimum 2–3 years of experience in Guest Relations, Floor Operations, Restaurant Service, Hospitality, or Customer Service roles.
- Previous experience as a Team Leader, Senior Steward, Captain, Floor Supervisor, or Guest Relationship Executive will be preferred.
- Excellent verbal communication skills in both Hindi and English.
- Well-groomed, presentable, and professional appearance.
- Strong interpersonal, guest-handling, and problem-solving skills.
- Customer-focused attitude with a passion for hospitality.
- Ability to lead and support a team in a fast-paced environment.
- Basic understanding of POS systems and restaurant billing processes.
- Good sales and upselling skills.
- Punctual, disciplined, and dependable.
- Ability to work rotational shifts, weekends, and public holidays.
Salary & Benefits
Salary: ₹22,000 – ₹25,000 per month (depending on experience and performance).
- Staff meals provided during duty hours.
- Performance-based incentives.
- Growth opportunities within Perilicious.
- Immediate joiners preferred.
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
