Job Description – Front Office Executive
Position: Front Office Executive
Industry: Aesthetics / Beauty / Hair & Skin Care
Experience: 1–3 Years preferred
Employment Type: Full-Time
Location: Medavakkam
Job Summary
We are looking for a friendly, professional, and customer-oriented Front Office Executive to manage the reception and front-office operations at our aesthetics clinic. The candidate will be responsible for welcoming clients, handling enquiries, scheduling appointments, coordinating consultations, maintaining client records, and supporting the sales team in converting enquiries into appointments and services.
Key Responsibilities
· Welcome and greet clients in a warm and professional manner.
· Handle incoming calls, WhatsApp enquiries, walk-ins, and online enquiries.
· Understand client requirements and provide basic information about available services.
· Schedule and manage appointments for consultations and treatments.
· Coordinate with doctors, consultants, therapists, and other clinic staff regarding appointments.
· Maintain accurate client information, appointment records, and daily registers.
· Follow up with clients for appointments, consultations, packages, and pending enquiries.
· Support the sales team in lead conversion and package/service bookings.
· Explain ongoing offers, packages, and services to clients as per company guidelines.
· Handle billing, payments, receipts, and basic cash/card/UPI transactions when required.
· Maintain proper records of daily sales, appointments, cancellations, and follow-ups.
· Handle client queries and complaints professionally and escalate issues when necessary.
· Ensure the reception area is clean, organized, and presentable.
· Coordinate with the branch manager to ensure smooth day-to-day operations.
· Maintain confidentiality of client information and follow company policies and SOPs.
· Assist in achieving branch-level customer service and sales targets.
Requirements & Qualifications
· Any Bachelor's degree or relevant qualification.
· 1–3 years of experience in front office, reception, customer service, or sales preferred.
· Experience in aesthetics, dermatology, salon, beauty, hair care, skincare, wellness, or healthcare will be an added advantage.
· Excellent communication and interpersonal skills.
· Pleasant personality with a professional approach.
· Good customer-handling and problem-solving skills.
· Basic computer knowledge and familiarity with MS Office/CRM software.
· Good telephone and WhatsApp communication skills.
· Ability to work in a target-oriented environment.
· Good organizational and multitasking abilities.
Key Skills
· Customer Service
· Appointment Management
· Lead Follow-up
· Sales & Conversion
· Client Relationship Management
· Communication Skills
· Billing & Cash Handling
· CRM/Data Management
· Team Coordination
· Professional Grooming & Etiquette
Key Performance Indicators (KPIs)
· Appointment bookings and attendance
· Lead follow-up and conversion
· Customer satisfaction
· Package/service bookings
· Repeat customer visits
· Accurate billing and documentation
· Daily reporting and data maintenance
· Overall front-office efficiency
Salary: ₹15,000/- to 18,000/- + Incentives
Industry: Aesthetics / Beauty / Hair & Skin Care
Experience: 1–3 Years preferred
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
