We are seeking motivated and customer-focused individuals to join our BPO team. The ideal candidate will be responsible for handling customer interactions professionally, solving queries efficiently, and delivering high-quality service across communication
Key Responsibilities:
- Handle customer inquiries via calls
- Resolve customer complaints, provide appropriate solutions, and ensure follow-up.
- Maintain customer satisfaction through effective problem-solving.
- Keep records of customer interactions, transactions, comments, and complaints.
- Meet performance metrics such as quality, accuracy, and call handling time.
- Follow standard operating procedures (SOPs) and adhere to company policies.
- Escalate unresolved queries to the appropriate departments as needed.
Required Skills and Qualifications:
- Minimum 10+2 (Higher Secondary); graduation preferred.
- Good communication skills (verbal and written).
- Basic computer knowledge and typing speed.
- Ability to handle pressure and multi-task in a fast-paced environment.
- Willingness to work in rotational shifts (day/night shifts if applicable).
- Customer-centric approach with a problem-solving attitude.
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Job Types: Full-time, Permanent
Pay: ₹9,000.00 - ₹12,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
