Monitor and maintain the computer networks.
Maintain good and smooth communication with customers through different channels like web, email, and phone.
Prioritizing and managing the workflow.
Troubleshooting, diagnosing, and resolving the issue.
Maintaining procedural documents and reports.
Ability to learn and work on changing technologies.
Respond to customer’s calls, emails and act accordingly regarding issues.
Establish and maintain good working relationship with customers and other professionals.
Root-cause analysis and problem resolution.
Supporting product deployments.
