Job Description:
Must-Have Skills
Salesforce Platform Expertise
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Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
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Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
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Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
Development Skills
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Strong Apex development experience.
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Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
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Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events
Automation & Integration
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Strong experience with Salesforce Flow.
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Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
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Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.
Development Best Practices
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Experience with Git-based source control.
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CI/CD and DevOps understanding.
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Experience working in Agile delivery environments.
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Unit testing and deployment management expertise.
Good-to-Have Skills (Advanced Use Cases)
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Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
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Salesforce Einstein AI capabilities.
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Agentforce implementation exposure.
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AI-powered case routing and service automation.
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Predictive lead scoring and opportunity insights.
Service Transformation
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Omnichannel service orchestration.
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Intelligent case routing and workforce optimization.
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Knowledge management and self-service portal implementations.
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Conversational AI and chatbot integrations.
Preferred Certifications
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Salesforce Platform Developer I & II
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Salesforce Sales Cloud Consultant
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Salesforce Service Cloud Consultant
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Salesforce App Builder
Ideal Candidate
A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.
Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
