- Diploma or Graduate in Automotive Segment.
1-3 years of experience as Service Advisor.
- Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.
- Documenting the customer’s concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
- Presenting the current service offers to the customer, offering additional services as well as services that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.
- Precise communication on time and cost estimate for further approval from customers. Information on available contact channels (i.e. voice calls, video calls, SMS, email) and share the contact details for further communication.
Work preparation
- Prepare workshop order with accurate translation of customer concerns into technical work instructions.
- Explaining and handling over the workshop order to the Job controller for necessary work. Diagnosis
- Performing a visual inspection and taking a workshop test drive. Repair/maintenance Monitoring the degree to which maintenance and repair orders have been completed and coordinating order additions with the customer and the workshop.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
