Detailed Duties and Responsibilities
PRIMARY
Customer support- Installation
Managing installation process
Understanding customer product and site requirements
Resolving issues at customer site
Ensure that guidelines and standards of work expected by Arshad Electronics are understood and met
Provide training to customers on operating the equipment
Provide supervisory and technical support to colleagues and communicate with staff at all levels
Understanding new equipment/technology
Understanding of new technology and equipment
Sales
To generate and attend courtesy call
After Sales Service
Repair of faulty equipment both on site and in office
Adequate courtesy, free service calls
Coordination
Coordination with the Service Coordinator.
Team management
Co-ordination and co-operation with service team to achieve targets
Reports
On time documentation filing
Any other task assigned by management from time to time depending on business requirement.
KEY INTERNAL AND EXTERNAL INTERACTIONS
Internal
· Head Service
· Sales Manager
· Sales Back Office
· Office staff
External
· Customers
· Vendors & suppliers
KEY PERFORMANCE AREAS
(Key performance areas to be focused on to facilitate measurement of job performance)
Key Result Area
Key Performance Indicator
§ Customer support
§ TAT adherence
§ Courtesy calls – target v/s actual
§ Complaint resolution
§ TAT adherence
§ Sales- Service revenue
§ Target v/s Actual
Ø AMC
Ø Spares
§ Cost management
§ Budget v/s Actual
§ Documentation
§ Reporting
§ On time, accurate and complete
§ TAT adherence
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- total work: 1 year (Required)
Work Location: In person
