WHO WE ARE
Paktolus -Leaders of the Digital Evolution
Paktolus is a trusted partner to our clients for transformative, end-to-end software and application development solutions. Our mission is to deliver a tangible boost in productivity, profitability, and shareholder value for clients across the globe, whether they're a capitalized start-up or Fortune 500 company.
With our team of 350+ experts and footprint spanning North America, Europe, Asia, and Latin America, Paktolus offers an unparalleled advantage by seamlessly combining the strengths of local, nearshore, and international talent pools to bring projects to life.
JOB SUMMARY
We are looking for a highly organized and proactive Client Success Manager to support our Client Success team. This is an excellent opportunity for recent graduates or early-career professionals who are interested in building a career in Client Success, Business Analysis, and Project Management.
You will work closely with senior leadership, participate in client interactions, document business requirements, coordinate project activities, and help ensure smooth communication between clients and internal teams.
Key Responsibilities
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Assist in client communication and follow-up activities
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Attend client and internal meetings, capture notes, and track action items
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Prepare and maintain Business Requirement Documents (BRDs) and process documentation
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Gather, organize, and document client requirements
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Coordinate project tasks, timelines, and deliverables
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Track project progress and follow up on pending items
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Support communication between clients and technical teams
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Assist with research, reporting, and administrative project activities
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Identify risks, escalate issues, and ensure timely resolution
Required Skills
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Excellent verbal and written communication skills
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Strong organizational and multitasking abilities
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Attention to detail and documentation skills
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Problem-solving mindset
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Ability to learn quickly and work in a fast-paced environment
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Proficiency in Microsoft Office/Google Workspace
Preferred Qualifications
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Bachelor's degree in Business Administration, Management, IT, Computer Applications, UX/UI, or related field
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5+ years of experience
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Exposure to project coordination, client servicing, business analysis, or internships is a plus
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Basic understanding of SaaS, Agile, or software development processes is an advantage
