# Job Description – Store Manager
**Brand:** makeO
**Location:** Madhapur
**Employment Type:** Full-Time
### Salary
**₹35,000 – ₹40,000 Gross per month + Performance Incentives**
## About makeO
makeO is India's leading digital-first healthcare brand, redefining smile makeovers and skincare through its brands **toothsi** and **skinnsi**. We are looking for an energetic, customer-focused, and result-oriented **Store Manager** to oversee the daily operations of our retail center while ensuring an exceptional customer experience.
## Key Responsibilities
* Manage the overall operations of the retail/clinic center to ensure smooth day-to-day functioning.
* Lead front desk operations, including customer reception, appointment scheduling, and walk-in management.
* Deliver an outstanding customer experience by greeting clients, addressing enquiries, and ensuring seamless service throughout their visit.
* Handle appointment bookings efficiently to maximize doctor/therapist availability and center productivity.
* Manage customer concerns and complaints professionally, ensuring timely resolution and high customer satisfaction.
* Build strong customer relationships through excellent communication and service excellence.
* Drive center sales, revenue, and customer conversions by achieving monthly business targets.
* Monitor daily sales performance and implement strategies to improve revenue generation.
* Coordinate with clinical and operations teams to ensure efficient service delivery.
* Maintain accurate records, reports, and daily operational documentation.
* Ensure adherence to company SOPs, hygiene standards, and operational guidelines.
* Supervise the overall appearance and maintenance of the center to deliver a premium customer experience.
* Support inventory coordination and ensure availability of required operational supplies.
## Candidate Profile
* Bachelor's degree in any discipline.
* **2+ years of experience as a Store Manager, Center Manager, Clinic Manager, Salon Manager, or in a similar customer-facing leadership role.**
* Candidates from **Clinical Centers, Aesthetic Clinics, Dermatology Clinics, Dental Clinics, Wellness Centers, Salons, Beauty Chains, or Healthcare Retail** will be preferred.
* Strong customer service, sales, and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to multitask and work in a fast-paced environment.
* Target-driven with a strong focus on business growth and customer satisfaction.
## Working Hours
* Shift: **11:00 AM – 8:00 PM**
* **6 Days Working**
* **Rotational Week Off**
* **No weekly offs on Saturdays and Sundays**
## Compensation & Benefits
* Gross Salary: **₹35,000 – ₹40,000 per month**
* Attractive Performance Incentives
* Career Growth Opportunities
* Dynamic and Fast-Paced Work Environment
**Work Location:** In Person
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
