Position: Sales Coordinator
Department: General Trade Sales / Export Sales
Reporting To: Sales Manager / HOD
Location: Mumbai
Job Purpose
To provide effective coordination and administrative support to the sales team by ensuring smooth handling of customer enquiries, orders, documentation, internal coordination and timely order execution.
Key Responsibilities
- Coordinate with the sales team and customers regarding enquiries, orders and order status.
- Prepare quotations, Proforma Invoices, sales orders and other required documents.
- Coordinate with Production, Planning, Dispatch, Accounts and Logistics for timely order execution.
- Track order processing, pending orders and dispatch status.
- Follow up with customers for order confirmations, required information and documentation.
- Maintain accurate customer, order and sales records in ERP/CRM.
- Prepare daily/weekly sales and order status reports.
- Coordinate with Accounts for payment-related follow-ups where required.
- Handle routine customer queries and coordinate internally for timely resolution.
- Monitor pending activities and ensure timely follow-up with concerned departments.
- Support the sales team in maintaining smooth customer communication and order fulfilment.
- Maintain proper filing and documentation of sales records.
Required Skills & Experience
- 2–5 years of experience in Sales Coordination / Sales Support.
- Good communication and follow-up skills.
- Strong coordination and organizational abilities.
- Working knowledge of MS Excel, ERP and CRM systems.
- Ability to manage multiple orders and priorities.
- Good attention to detail and documentation accuracy.
- Experience in FMCG / Manufacturing / Export will be an advantage.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Where do you stay in Mumbai?
- What is your current Net salary?
Education:
Experience:
- Customer relationship management: 2 years (Preferred)
- sales co ordination: 2 years (Preferred)
Work Location: In person
