As a QA Analyst, you will play a key role in ensuring that software products meet the highest quality standards.You will be responsible for executing manual and automated tests, identifying issues, and collaborating with cross-functional teams to deliver reliable and efficient solutions.
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Execute manual and automated testing throughout the product or solution lifecycle.
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Conduct tests and analyze results related to ServiceNow integrations and third party tools.
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Report identified anomalies, track root causes, and collaborate with development teams to resolve issues.
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Maintain and optimize test suites based on evolving customizations or configurations.
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Monitor QA performance indicators (KPIs) to assess process quality and efficiency.
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Contribute to the continuous improvement of QA processes, tools, documentation, and communication.
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Collaborate with development, product, and operations teams to ensure comprehensive functional coverage.
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Stay informed about QA tools and practices to suggest improvements.
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Proven experience as a QA Analyst.
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Proficiency in manual testing and familiarity with automated testing
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Experience with complex workflows, large-scale projects and Servicenow integrations.
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Strong organizational skills, attention to detail, analytical mindset and problem solving abilities.
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Effective communication skills with both technical and non-technical stakeholders.
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Experience in an IT and/or Telecommunications environment.
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Knowledge of ServiceNow and its integrations.
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ISTQB certification, QA micro-certifications, or ServiceNow certifications.
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Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).
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Competitive salaries and comprehensive health benefits.
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Flexible work hours and remote work options.
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Professional development and training opportunities.
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A supportive and inclusive work environment.
