Job Description
The Senior Manager, Treatment Planning Operations overseas multi-functional treatment planning operations within India, serving as a key global delivery hub. This role is responsible for driving operational excellence, scalability, and high-quality service delivery aligned with the company’s global strategic and financial objectives.
The Sr. Manager partners closely with global and regional leadership to develop and execute strategies that support business growth, optimize operational efficiency, and meet evolving market demands. This role operates within financial plans set by senior management, establishing budgets, defining short- and long-term objectives, and implementing performance metrics to monitor success.
Additionally, the Sr. Manager ensures alignment across cross-functional areas including Engineering, Operations, Information Technology, Finance, and Commercial teams. Through strong leadership and governance, this role drives organizational effectiveness, talent development, and continuous improvement across the India operations. This role is based in Hyderabad, India.
In this role, you will…
- Lead and oversee treatment planning operations in India, ensuring efficient, scalable, and high-quality delivery of services to support global business needs and patient care.
- Drive operational performance through continuous improvement initiatives, productivity enhancements, and cost optimization strategies.
- Ensure high levels of customer satisfaction by maintaining quality standards and service excellence across all operations.
- Collaborate with global and regional stakeholders to align operational execution with commercial, marketing, and product strategies.
- Own financial performance, including budgeting, forecasting, cost management, and achieving operational targets.
- Ensure compliance with applicable local regulations, global standards, Align Code of Conduct, and internal policies.
- Build, lead, and develop a high-performing organization, including talent acquisition, capability building, engagement, and retention.
- Establish India operations as a strategic global hub, supporting scalable delivery models and cross-regional collaboration.
- Provide leadership, direction, and governance to senior managers responsible for key operational functions.
- Serve as an influential and collaborative leader across the organization, fostering a culture aligned with Align’s core values.
- Navigate complex and ambiguous business challenges, translating strategy into execution across multiple functional areas.
- Identify key operational and strategic issues, providing direction and solutions based on data-driven insights.
- Maintain deep expertise in treatment planning operations, business strategies, and industry trends, contributing to innovation and continuous improvement.
In this role, you’ll need …
- Bachelor’s Degree required; Master’s or postgraduate degree preferred.
- 10+ years of relevant experience in operations leadership, preferably in global delivery environments or shared services centers.
- Proven experience managing large-scale, multi-functional teams in a complex, matrixed organization.
- Strong financial acumen and experience managing budgets and operational performance.
- Demonstrated ability to drive transformation, operational excellence, and process improvement initiatives.
- Excellent leadership, communication, and stakeholder management skills.
- Strong English proficiency (written and verbal).
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
