Broad Function:
We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related systems. The ideal candidate should have hands-on experience in system administration, user access management, integration, troubleshooting, and vendor coordination, with the ability to quickly adapt to new technologies and collaborate effectively with cross-functional teams.
Roles and Responsibilities (not limited to):
- Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
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Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
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Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.
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Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
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Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
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Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.
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Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
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Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
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Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
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Implement and maintain operational security best practices while supporting IT Security and Governance teams in ensuring compliance with organizational security standards and policies.
Desired Qualifications & Experience:
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
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Minimum 5+ years of hands-on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
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Proven ability to quickly learn, configure, and support new business applications by leveraging product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
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Strong expertise in at least one enterprise business application, with hands-on experience in system administration, configuration, customization, or integrations.
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Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
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Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
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Experience in user access management, role-based permissions, system monitoring, data integrity, backup, and recovery processes.
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Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple systems in a fast-paced environment.
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Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams including HR, Sales, Operations, and Leadership.
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Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
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Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.
The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
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Accidental insurance coverage
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Life insurance coverage
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Retirement benefits including Provident Fund (PF) and Gratuity
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ESI*
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Complementary meal coupons
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Company-paid transportation
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Sodexo benefits for income tax savings
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Paternity & Maternity Leave Benefit
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National Pension Saving
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EL encashment
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Sick Leave
