Role Overview
We are looking for a Patient Experience Executive to manage and enhance the overall patient journey fromconsultation to post-treatment follow-up. The candidate will act as a key point of contact for patients andcoordinate with internal teams to ensure a smooth and positive experience.
Key Responsibilities
● Act as the primary point of contact for patients throughout their healthcare journey.
● Coordinate with doctors, clinical, diagnostics, insurance, and operations teams.
● Assist with appointments, treatment planning, admissions, procedures, discharge, and follow-ups.
● Address and resolve patient queries and concerns professionally and within defined timelines.
● Conduct regular patient follow-ups and ensure timely resolution of issues.
● Educate patients regarding procedures, documentation, and care protocols.
● Collect and track patient feedback and contribute towards improving NPS/CSAT and patient satisfaction.
● Maintain accurate patient records and interactions on CRM/EMR systems.
● Ensure a high level of empathy, professionalism, and patient-centric service.
Requirements
● Bachelor’s degree in Healthcare Management, Hospital Administration, Nursing, or a related field.
● 1–3 years of experience in Patient Experience, Patient Coordination, Healthcare Operations, HospitalAdministration, or Customer Experience.
● Excellent communication and interpersonal skills.
● Strong coordination, follow-up, and problem-solving abilities.
● Empathetic, patient-focused, and comfortable working in a fast-paced environment.
● Basic proficiency in MS Office and CRM tools.
Pay: ₹8,657.88 - ₹30,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Application Question(s):
- Current in hand salary?
- Expected in hand salary?
Work Location: In person
