Job Summary
The Accounts Receivable (AR) Supervisor will spearhead all aspects of payment posting, indexing, payment reconciliation and month end reporting. This person will be the primary contact for the Accounts Receivable Department and must be flexible with their working schedule and availability based on the business needs of the department. This individual will guide a multifaceted team of 15-20 individuals performing the days to day Accounts Receivable functions required to meet all client deliverables, turnaround times and quality metrics.
Major Responsibilities/Activities
- Directly responsible for creating goals, auditing production, and providing coaching to maximize employee performance.
- Ensure all employees have the necessary resources and equipment to be successful in their roles.
- Develop training tools and ramp up plans for employees including career growth paths which may lead to advancement within the company.
- Establish methods of team communication which creates an environment of inclusiveness where employees are engaged and feel supported by both their team and supervisor.
- Trend and analyze inventory volume to forecast and plan for future staffing needs.
- Identify best practices and create a tracking mechanism to efficiently deliver one off client specific requests.
- Perform root cause analysis of payment defects which prevent payments from posted.
- Oversee the department specific tasks associated with new client onboarding and winddowns.
- Lead the month end close process with internal team members and business partners.
- Ensures all employee time is accurately recorded in ADP including PTO, Holiday time, punches, monitoring overtime usage and approving payroll.
- Consistently supports and demonstrates the company mission and values.
Other Responsibilities/Activities
- Flexible work schedule dictated by the departmental needs.
- Create and/or strengthen direct client relationships.
- Perform testing related to system enhancements and upgrades.
- Perform banking reconciliations when required.
Required Education, Skills, & Experience
- Graduate (Any Degree)
- Intermediate to expert excel skills including file manipulation and creation
- Strong, effective, and professional written and verbal communication skills.
- Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
- Highly organized with ability to be proactive, manage time, and prioritize work
- Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
Preferred Education, Skills, & Experience
- Thorough knowledge of major health insurers, including federal and state agencies
- Previous medical billing and/or account reconciliation
- Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
- Banking or Payment Posting reconciliation experience
Working Environment/Physical Requirements
- General office environment
- Frequent telephone use
- Frequent typing
- Sitting for long periods of time, some standing
- Use of basic office equipment such as computer, fax, printer, copier
