Key Responsibilities
Sales Coordination
Handle customer inquiries and provide timely responses.
Follow up on quotations, proposals, and pending orders.
Coordinate with customers regarding purchase orders and documentation.
Maintain regular communication with clients for order status updates.
Order & Invoice Management
Process sales orders and maintain accurate records.
Coordinate with internal teams for invoice generation and sharing.
Track outstanding payments and follow up with customers.
Ensure proper documentation of invoices, POs, and related records.
Customer & Vendor Coordination
Coordinate with customers for GRN completion and payment processing.
Maintain customer databases and communication records.
Resolve customer queries by coordinating with relevant departments.
MIS & Reporting
Prepare daily, weekly, and monthly sales reports.
Maintain and update Excel trackers and MIS reports.
Generate sales performance reports for management review.
Ensure data accuracy in reports and documentation.
Back Office Operations
Manage sales-related documentation and filing.
Support internal audits through proper record maintenance.
Coordinate with Finance, Logistics, and Operations teams.
Ensure smooth execution of order processing activities.
Required Skills
Advanced MS Excel
Sales Coordination & Follow-up
Customer Relationship Management (CRM)
MIS Reporting
Invoice & PO Management
Documentation & Record Keeping
Strong Communication Skills
Email Drafting & Professional Correspondence
Attention to Detail
Preferred Qualifications
Bachelor's Degree (B.Com / BBA / Any Graduate)
Experience in Inside Sales, Back Office Operations, or Sales Support
Knowledge of ERP/CRM software will be an added advantage
Key Competencies
Strong Follow-up Skills
Time Management
Problem Solving
Team Collaboration
Customer Handling
Analytical Thinking
KPI / Performance Indicators
Quotation Conversion Rate
Customer Response Time
Invoice Processing Accuracy
MIS Report Accuracy
Order Processing Turnaround Time
Outstanding Payment Follow-up Efficiency
Work Location: In person
