Role description
Pega System Architect CSA
Experience 25 years overall completed at least one full Pega release cycle
Role Summary Configure features integrate APIs write unit tests and maintain documentation under CSSALSA guidance
Key Responsibilities
Configure case lifecycle stagessteps assignments SLAs and UI ConstellationCosmos
Develop REST mappings authentication profiles and basic error handling paths
Author PegaUnit tests and support test data creation assist in packaging and deployments
Maintain knowledge articles and technical documentation
MustHave Skills
Case design fundamentals stages steps SLA goaldeadline escalations routing and reassignments
Data pages scopes refresh data transforms activities minimal and guardrailcompliant and decision rules
REST integration basics requestresponse mapping authentication profiles handling 4xx5xx responses
PegaUnit tests assertions coverage contribution and defect reproduction using tracerlogs
Guardrails understanding and willingness to learn via code reviews and CoE playbooks
NicetoHave
Digital Messaging and Email Bot configuration exposure intentsentities
Basic PDC familiarity and performance tuning levers
Awareness of CDH and GenAI concepts in service
Certifications
Mandatory Pega CSA
Plus Customer Service badge andor Digital Messaging badge
Skills
Mandatory Skills : Pega LSA, Pega SSA
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
