Job Summary
We are looking for a professional and customer-focused Receptionist & Telecaller to manage front desk operations, handle incoming/outgoing calls, support customer communication, and maintain a positive client experience. Key Responsibilities Front Office / Reception Welcome visitors and clients professionally. Manage front desk operations and maintain visitor records. Handle incoming calls and route them to concerned departments. Schedule appointments and meetings. Maintain office registers and basic documentation. Coordinate with internal teams for smooth office operations. Telecalling / Customer Support Make outbound calls to prospective and existing customers. Handle customer inquiries and provide information about services. Follow up on leads and maintain call records. Convert inquiries into appointments or business opportunities. Maintain customer database and update CRM/Excel sheets. Resolve basic customer concerns and escalate when required. Required Skills Good communication skills (Hindi + English preferred) Polite and professional behavior Basic computer knowledge (MS Excel, Word, Email) Calling and customer handling skills Data entry and record management Time management and multitasking ability Qualification Graduate / Intermediate (12th pass) – preferred Experience: 0–3 years (Freshers can apply)
Working Hours [ Monday–Saturday | 9:30 AM–6:30 PM]
Preferred Experience
Front desk / telecalling / customer support CRM handling experience Knowledge of office administration
KPI (for performance tracking)
Calls handled per day Lead conversion % Customer satisfaction score Appointment booking count Response time
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
