The purpose of the job or role :
- To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
- To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
- To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
- To drive business process improvements leveraging Lean Six Sigma
Primary Responsibilities:
- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.
Critical Success Factors:
- Excellent communication and presentation skills
- An eye for detail, analytical and data oriented with logical problem-solving approach
- Client and Stakeholder management skills
- Program management skills – soft skills & networking
- Assertive & self-driven with an attitude of challenging the status quo
- Ambitious or Goal oriented with a will to make it happen.
Education/Certification/Experience Requirements:
- Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to the Service industry is a must.
- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence would be an advantage
- LSS Black belt must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG). QMS, Master Black belt, Agile, Digital competencies, and PMP certifications would be an advantage.
- At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.
- Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO (preferable) processes
- Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.
